Digital literacy sits at the centre of modern communication work — the ability to read, interpret, and work with tools, systems, and information in a grounded, human‑centred way. These pieces explore the skills beneath the tools: judgment, structure, and the practical habits that help communicators work with confidence in a shifting landscape. As the work evolves, this collection will grow alongside it.
How Communication Supports the Organization’s AI Adoption
AI feels different. Not because the principles of change management have changed, but because this time, the change is happening in two places at once.
What You and Your Team Need to Learn
AI isn’t asking communicators to become technical experts. It’s asking us to strengthen the skills we already use every day and apply them in a new environment.
The Risks Communicators Need to Address
This step focuses on the communicator’s lens for how we will approach AI: where we will use it, where we will not, what risks we will monitor, and how we will maintain clarity, accuracy, and trust.
Where Governance Is Needed
When AI enters communication workflows, the real challenge is not the technology, it’s the transition.
How You’ll Maintain Clarity, Accuracy, and Trust
Your standards don’t change just because the tools do.
Career Clarity: AI Isn’t a Crisis for Communicators. It’s a Change‑Management Moment.
There’s a truth in all this urgency around AI that I think we’re missing: This isn’t a technical moment. It’s a change‑management moment.