Digital literacy sits at the centre of modern communication work — the ability to read, interpret, and work with tools, systems, and information in a grounded, human‑centred way. These pieces explore the skills beneath the tools: judgment, structure, and the practical habits that help communicators work with confidence in a shifting landscape. As the work evolves, this collection will grow alongside it.
How Communication Supports the Organization’s AI Adoption
AI feels different. Not because the principles of change management have changed, but because this time, the change is happening in two places at once.
What You and Your Team Need to Learn
AI isn’t asking communicators to become technical experts. It’s asking us to strengthen the skills we already use every day and apply them in a new environment.
The Risks Communicators Need to Address
This step focuses on the communicator’s lens for how we will approach AI: where we will use it, where we will not, what risks we will monitor, and how we will maintain clarity, accuracy, and trust.
Where Governance Is Needed
When AI enters communication workflows, the real challenge is not the technology, it’s the transition.
How You’ll Maintain Clarity, Accuracy, and Trust
Your standards don’t change just because the tools do.
How Your Team Will Integrate AI Into Content Workflows
This is the first part of a six‑part series on building a communicator‑led AI change‑management plan.
Career Clarity: AI Isn’t a Crisis for Communicators. It’s a Change‑Management Moment.
There’s a truth in all this urgency around AI that I think we’re missing: This isn’t a technical moment. It’s a change‑management moment.
Guardrails That Protect Trust
A practical framework for using AI in communication without losing trust. Ten simple guardrails that keep AI in the right places — and keep humans accountable for meaning, nuance, and judgment.
A Practical Entry Point for AI Literacy
I’ve been keeping an eye out for micro‑credentials that actually help people build the kind of literacy that matters now. I found one recently that’s worth sharing.
Why Communicators Need a Seat at the AI Table
AI is reshaping how organizations communicate — not just how they operate. The real story is interpretation.
Building Your AI Toolkit (Not Mine)
The best toolkit is the one that fits your role, your context, and your constraints. Everything else is noise.
Why Guardrails Matter More Than Rules
AI doesn’t introduce new risk into our work as much as it amplifies existing ones.
Where AI Actually Saves Time (Hint: It’s Not Where You Think)
AI and workflow is a topic that gets flattened into “efficiency” far too quickly.
It’s Not About Better Prompts, It’s About Better Structure
The prompt still matters. But the thinking behind the prompt matters more.
Where AI Actually Helps (and Where It Doesn’t)
Communicators already know this truth: Not everything should be automated.
Why an AI Toolkit (Not Just AI Tools)
I’ve been paying closer attention to how AI is showing up in our work.