Digital literacy sits at the centre of modern communication work — the ability to read, interpret, and work with tools, systems, and information in a grounded, human‑centred way. These pieces explore the skills beneath the tools: judgment, structure, and the practical habits that help communicators work with confidence in a shifting landscape. As the work evolves, this collection will grow alongside it.
How Communication Supports the Organization’s AI Adoption
AI feels different. Not because the principles of change management have changed, but because this time, the change is happening in two places at once.
What You and Your Team Need to Learn
AI isn’t asking communicators to become technical experts. It’s asking us to strengthen the skills we already use every day and apply them in a new environment.
When Surprise Sounds Like Doubt
A reflection on judging people based on whether they're behaving the way we expected them to.
The Risks Communicators Need to Address
This step focuses on the communicator’s lens for how we will approach AI: where we will use it, where we will not, what risks we will monitor, and how we will maintain clarity, accuracy, and trust.
After an Accusation You Didn’t Deserve
There’s a moment after something goes wrong at work that no one prepares you for.
Where Governance Is Needed
When AI enters communication workflows, the real challenge is not the technology, it’s the transition.
The Story That Didn’t End Where It Should Have
Stories used to live in the moment. Now they live everywhere.
How You’ll Maintain Clarity, Accuracy, and Trust
Your standards don’t change just because the tools do.
How Your Team Will Integrate AI Into Content Workflows
This is the first part of a six‑part series on building a communicator‑led AI change‑management plan.
Being Trusted With Someone Else’s Story
Someone messaged me recently to ask how I write these Drift posts. It’s a fair question.
Career Clarity: AI Isn’t a Crisis for Communicators. It’s a Change‑Management Moment.
There’s a truth in all this urgency around AI that I think we’re missing: This isn’t a technical moment. It’s a change‑management moment.
Punished For Making It Look Easy
She pulled into the parking lot like she had every morning for years. But this time, she couldn’t open the door.
Guardrails That Protect Trust
A practical framework for using AI in communication without losing trust. Ten simple guardrails that keep AI in the right places — and keep humans accountable for meaning, nuance, and judgment.
When Someone Builds a Story That Doesn’t Include You
A reflection of what it feels like when someone else decides the room belongs to them.
A Practical Entry Point for AI Literacy
I’ve been keeping an eye out for micro‑credentials that actually help people build the kind of literacy that matters now. I found one recently that’s worth sharing.
The Tells You Know
A reflection of knowing the tells and living with that sight becomes its own kind of work.
Why Communicators Need a Seat at the AI Table
AI is reshaping how organizations communicate — not just how they operate. The real story is interpretation.
The Ghost in the Room
A reflection of the shadow that stays even when the leader has gone.
When the Role You’re Denied Becomes the Work You’re Asked to Teach
A reflection of what happens when the role you’re denied becomes the work you’re asked to teach.
Building Your AI Toolkit (Not Mine)
The best toolkit is the one that fits your role, your context, and your constraints. Everything else is noise.